Questions & Answers
I have a question about ordering my received reward
It’s this easy:
- Visit www.einloesen.de
- Enter your gift card code
- Select your gift cards
- Enter your shipping address
- Receive your desired product by e-mail or mail
The DirectChoice shopping gift card can be redeemed at all participating stores to buy goods or services. It cannot be redeemed for cash. Any credit remaining on the card becomes void.
You can find participating stores using our store finder.
Do you have a BestChoice or EmployeeChoice gift card? You can view the selection of all participating partners directly on the redemption webpage displayed on your gift card. Please click on "All providers A-Z" after logging in on the redemption page. The steps for redemption are indicated on your gift card.
You can use your universal gift card multiple times. The credit on it remains valid until the expiry date. To check the remaining credit, visit the redemption site and enter your code. It will then show you your remaining credit.
Credit usually remains on your gift card for you to use during subsequent orders. However, some partners only allow a full redemption of all your credit, with any remaining credit becoming void. Please check their terms and conditions of redemption before you buy.
The payment options that we currently offer are credit card payment (Mastercard/Visa) and, at selected stores, prepayment by bank transfer.
If you cannot find an answer to your question, please contact our customer service team using our contact form.
You can call us from 9 a.m. to 6 p.m. Monday through Friday at: +49-40-271-482-0
I have a question about the delivery of my bonus product
Gift cards
We mainly offer online gift cards. These are e-mailed to you using the address that you provided when you ordered. Gift cards in a credit card format, for example gas station cards, are delivered by Deutsche Post. Are you a business customer and have ordered a large volume of BestChoice/DriversChoice gift cards? Then we will send them through UPS.
Delivery status
You can view the current status of your order’s delivery here . You will need your order number for this. If you do not have your order number available, you can find help here.
Shipping time
If you ordered a gift card by redeeming a universal code (BestChoice code, Home & Living code, or similar), it is usually sent out within three hours after you place your order.
If you bought a gift card and paid by credit card, it is usually sent out within three hours after you place your order.
If you bought a gift card and chose to prepay by bank transfer, it is sent out after we receive the bank transfer into our account (usually within three business days).
If you ordered a gift card by redeeming PAYBACK points, the gift card is usually made available on the next business day. The gift card ordered is provided directly within your PAYBACK account.
If you were offered a gift card as a bonus (e.g., for referring friends for a magazine subscription) and have questions about the gift cards shipment, please contact the bonus awarder directly.
Please also always check your e-mail account’s spam folder.
The shipment of rewards usually takes place within one week after placing the order. You can check your lifetime statuse here.
Period exceeded? Then please contact us via the contact form.
You only need to print out your gift card if you plan to redeem it in person at a store. To redeem a gift card at a store, often you only need to save the gift card digitally, e.g., on your smartphone, and present it electronically. We are offering the Wallet function for this for a growing number of gift cards. To use this function, view your gift card using a mobile device.
To print out your gift card, click on the link in the e-mail and do the following:
- Click on the red PDF field or the gray printer symbol.
- Your gift card will open in PDF format. You can print it by clicking on the printer symbol at the top right.
If you cannot find an answer to your question, please contact our customer service team using our contact form.
You can call us from 9 a.m. to 6 p.m. Monday through Friday at: +49-40-271-482-0
I have a question about using my bonus product
If your gift card was sent out by e-mail, you can see a short guide about redeeming it from directly within that e-mail. Simply click on the “i” (under the vendor’s logo).
The partner’s customer service department can usually provide the quickest support if you have difficulty redeeming gift cards.
If the partner can’t offer a solution, contact cadooz customer service. Please send us a screenshot of the error message if your partner gift card is not accepted online.
Depending on the retailer, gift cards/codes can be redeemed online as well as in stores. Similarly, it also depends on the retailer if you can use multiple gift cards simultaneously for your purchase. The terms and conditions for redemptions vary from retailer to retailer, so please consult the applicable redemption terms and conditions on the relevant retailer’s gift card information page.
We do not accept any liability for original gift cards that are lost or damaged. However, if you received your gift card by e-mail, we can send out the e-mail again.
No, it’s not possible to redeem a gift card once it has passed its expiration date.
Unless there is something different written on your gift card, it will be valid for a period of three years, beginning on the date of issue. This is in line with legal specifications.
Gift cards
Gift cards cannot be returned or exchanged.
Rewards
If you don’t like your reward, you can send it back to the returns address provided on the shipping label within 14 days of receiving the reward. If it is defective, you have two years to return the product. Please be aware that it will take about two to three weeks for you to receive a notification after sending back your reward.
You receive a credit or new gift card from the specific vendor.
Please contact the vendor’s customer service department for information.
MovieChoice
You can check the redemption status of your MovieChoice online gift card here.
You can find participating theaters here.
In this case, please use the contact form contact form to let us know on which date and in which cinema you tried to redeem the gift card and the reason why the redemption was rejected.
Your MovieChoice is generally valid for three years from the date of issue until the end of the year. The expiry date is stated on the gift card.
The MovieChoice gift card can no longer be redeemed once it has expired.
It is not possible to redeem a MovieChoice gift card for cash.
Please feel free to contact us through our contact form.
PAYBACK
You might be able to find the answer to your question in the general FAQ. If not, then contact us using the contact form.
If you have questions about ordering rewards through PAYBACK, please contact PAYBACK’s customer service department directly.
If you have sent a message and want it to be received by PAYBACK’s customer service department, we ask that you send this message again using only this contact form:
Only PAYBACK’s customer service department has access to your customer account. To comply with data protection regulations and maintain security, you are required to log onto your points account at www.PAYBACK.de. If you don’t know your customer number anymore or if you can’t log onto payback.de, please call the PAYBACK service center at +49-89-540-20-80-20 (German landline; cellular costs may vary).
When you call this number on business days (Monday through Saturday) between 8 a.m. and 8 p.m., you will reach a customer service employee who will be happy to help solve your concern.
Please accept our apologies for any inconvenience.
Rewards
Please fill out the return label enclosed with your delivery and send the defective reward product back to us using the address below. If you do not have the return label anymore, contact our customer service team.
cadooz rewards GmbH
c/o PVS Verlags-Service GmbH
Boschstr. 2
68753 Waghäusel
Germany
Please contact our customer service team through our contact form.
If you do not like your reward, you can send it back to the return address provided on the shipping label within 14 days of receiving the reward. Please be aware that it will take about two to three weeks for you to receive a notification after sending back your reward.
If you have technical questions about your reward, please contact the relevant manufactorer.
Please contact us using the contact form.
Miles & More
Please contact the Miles and More customer service department.
Please contact the Miles and More customer service department.
